User Testing with Experts

Whilst I received valuable feedback from my client contact, it was also imperative to gain some feedback from different perspectives. I invited several Dynamic colleagues to test SmartByte. Each participant works with eLearning on a daily basis and have done for many years therefore the feedback I receive will be of the highest standard.
Participants:
Louisa Page (Junior Creative Developer)
Elliot Overend (Senior Creative Developer)
Callan Richardson (Creative Developer)
Henry Fuller (Project Manager)
Fin Pickford (LMS Technical Support and Developer)

I gave each participant a vague description of the project and then asked them to use the app without any prior instruction on its functionality. By doing this, I was able to observe the participants actions and how they operated the app. Throughout the user observation, I took note on requiring themes between the participants, such as:
  • noticed there was no password protection on the 'Create an account' page.
  • There was a disabled 'Continue' button which I forgot to remove. This caused some confusion.
  • When I asked the user to log back in, two of the participants forgot their password.
After observing each participant, I then asked for any further feedback on the app. I created some prompt questions which were as follows:
  1. What is your view on SmartByte’s branding?
  2. How did you find the login/register system? (inc. data collection)
  3. Did you experience any faults with the app (bugs, freezing/crashing?)
  4. Could you easily navigate around the app without prior instruction?
  5. How would you describe the app’s aesthetics?

Louisa:
You could add pictures to make it more interactive.
Following people – company size dependent.
Can’t delete posts.
Like the simplicity – clean.
Can't add cards manually.
Add profile pictures.
Something to appear after the all the cards have been shown – completion etc.
Very easy to use and self-explanatory.
Reset password?
Simple look – not much colour
Really like the branding on the log in and register screens.

Elliot:
Add password protection to password field on ‘Register’.
Like the scroll on the compose page. User are more use to scrolling down than they are side-to-side.
Compose icon is easily recognisable.
Ability to add more cards.
Privacy notices – new GDPR (General Data Protection Regulation) rule.
Simple and easy to use.

Callan:
Observation note: Hesitated on the swipe cards – wasn’t quite sure what to do.
Posts with highest up-votes are at the top?
As a previous user of Tinder, I expected there to be something different happen when swiping left/right. To up vote or down vote for example.
Like the simplicity
Search feature – subtitle for each individual card?
Really like the branding, especially the background.
Good interaction and engaging with user – swiping is easy to use.

Henry:
Visually really good.
Motivation for people to share content. Gamification? Share a certain amount of tips would level up.
Notifications – end of the day ‘any top tips’ you would like to share today – would notifiy the user on topics they are interested in. 
Tagging - so you can see topics other users are interested in
Forgot password on Login

Fin:
Include filter onto the posts – user can choose (most up votes/latest etc.)
Is it possible to have the cards on a carousel so they repeat?
Really easy to use.
Add images onto the cards
Give the cards a specific title
Would other companies see my content?
Can’t edit/delete cards
Forgot password link
Having the cards as a widget on the iPhone – further development

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