User Testing with Experts

Whilst I received valuable feedback from my client contact, it was also imperative to gain some feedback from different perspectives. I invited several Dynamic colleagues to test SmartByte. Each participant works with eLearning on a daily basis and have done for many years therefore the feedback I receive will be of the highest standard.

Participants:

Louisa Page (Junior Creative Developer)

Elliot Overend (Senior Creative Developer)

Callan Richardson (Creative Developer)

Henry Fuller (Project Manager)

Fin Pickford (LMS Technical Support and Developer)

I gave each participant a vague description of the project and then asked them to use the app without any prior instruction on its functionality. By doing this, I was able to observe the participants actions and how they operated the app. Throughout the user observation, I took note on requiring themes between the participants, such as:

• noticed there was no password protection on the 'Create an account' page.
• There was a disabled 'Continue' button which I forgot to remove. This caused some confusion.
• When I asked the user to log back in, two of the participants forgot their password.

After observing each participant, I then asked for any further feedback on the app. I created some prompt questions which were as follows:

1. What is your view on SmartByte’s branding?
2. How did you find the login/register system? (inc. data collection)
3. Did you experience any faults with the app (bugs, freezing/crashing?)
4. Could you easily navigate around the app without prior instruction?
5. How would you describe the app’s aesthetics?

Louisa:

You could add pictures to make it more interactive.

Following people – company size dependent.

Can’t delete posts.

Like the simplicity – clean.

Can't add cards manually.

Add profile pictures.

Something to appear after the all the cards have been shown – completion etc.

Very easy to use and self-explanatory.

Reset password?

Simple look – not much colour

Really like the branding on the log in and register screens.

Elliot:

Add password protection to password field on ‘Register’.

Like the scroll on the compose page. User are more use to scrolling down than they are side-to-side.

Compose icon is easily recognisable.

Ability to add more cards.

Privacy notices – new GDPR (General Data Protection Regulation) rule.

Simple and easy to use.

Callan:

Observation note: Hesitated on the swipe cards – wasn’t quite sure what to do.

Posts with highest up-votes are at the top?

As a previous user of Tinder, I expected there to be something different happen when swiping left/right. To up vote or down vote for example.

Like the simplicity

Search feature – subtitle for each individual card?

Really like the branding, especially the background.

Good interaction and engaging with user – swiping is easy to use.

Henry:

Visually really good.

Motivation for people to share content. Gamification? Share a certain amount of tips would level up.

Notifications – end of the day ‘any top tips’ you would like to share today – would notifiy the user on topics they are interested in. 

Tagging - so you can see topics other users are interested in

Forgot password on Login

Fin:

Include filter onto the posts – user can choose (most up votes/latest etc.)

Is it possible to have the cards on a carousel so they repeat?

Really easy to use.

Add images onto the cards

Give the cards a specific title

Would other companies see my content?

Can’t edit/delete cards

Forgot password link

Having the cards as a widget on the iPhone – further development